Page Title: FAQs
We have collected the questions customers ask us most often. If your question is not answered here, contact us at info@elysiumhealthlink.my or call +1 775-446-9335. Our business hours are Monday – Friday, 9:00 AM – 6:00 PM (PT).
Orders and Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. All prices are listed in U.S. Dollars (USD). We do not accept cash, checks, money orders, bank transfers, or cryptocurrency.
When will my payment be charged?
Your payment method is charged when your order is placed and confirmed. Your bank may place a temporary pre-authorization hold on your account. If your order is cancelled before shipment, the hold will be released and no charge will appear.
Can I cancel my order?
Yes, you can cancel your order before it ships. Email info@elysiumhealthlink.my with your order number as soon as possible. If the order has already shipped, you can return it under our Returns and Refunds Policy.
Can I change my order after placing it?
Contact us immediately if you need to change an order. We cannot guarantee changes once processing has started, but we will do our best to help before the order ships.
Do you charge sales tax?
Any applicable sales tax is calculated and displayed at checkout.
Shipping and Delivery
Where do you ship?
We ship to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
How much does shipping cost?
Standard shipping is free for all orders within the contiguous United States. No shipping charges are added at checkout.
How long will my order take?
Orders are processed within 1–2 business days. Transit time is typically 3–5 business days after dispatch. Most orders arrive within 4–7 business days of order placement. Orders placed before 2:00 PM PT on a business day are usually processed the same day. Orders placed after 2:00 PM PT, on weekends, or on federal holidays are processed on the next business day.
How do I track my order?
Once your order ships, we email you a tracking number. The carrier may vary depending on destination and package size. You can use the tracking number on the carrier’s website to follow delivery progress.
Do you ship internationally?
No. We currently ship only within the contiguous United States.
What if I entered the wrong shipping address?
Contact us immediately at info@elysiumhealthlink.my. If your order has not shipped, we may be able to update the address. If it has already shipped, we cannot guarantee that the carrier will be able to redirect the package.
Returns and Refunds
What is your return window?
You may return most items within 30 calendar days of delivery. The return window begins on the date the carrier confirms delivery.
What condition must returned items be in?
Items must be unused, in the same condition you received them, and in their original packaging with all tags, accessories, and manuals included. Some hygiene and safety-related items may not be returnable. If an item is non-returnable, this is noted on the product page before purchase.
How do I start a return?
Email info@elysiumhealthlink.my with your order number and the reason for return. Our team will respond within 1 business day with a return authorization and instructions.
Who pays for return shipping?
Return shipping is free for all eligible returns. We provide a prepaid return label or reimburse your shipping cost, depending on the return method. There is no restocking fee.
How long does a refund take?
Once we receive your return, we inspect it within 1–2 business days. If approved, we initiate the refund immediately. Refunds are issued to the original payment method and typically appear within 7–10 business days after initiation, depending on your bank or card issuer.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery. We will arrange a replacement or a full refund at no cost to you, including return shipping.
Do you offer exchanges?
We do not process direct exchanges. If you want a different item, return the eligible item for a refund and place a new order. For damaged or defective items, contact us and we will arrange a replacement.
About Elysiumhealthlink
Are you affiliated with any other brand?
No. Elysiumhealthlink is an independent brand. We are not affiliated with, endorsed by, or connected to any other brand, manufacturer, or company.
Where are you located?
Our business address is 2155 Bears Ranch Drive, Reno, NV 89521, United States. We are an online retailer and do not operate a walk-in retail store at this address.
How do I contact you?
Email info@elysiumhealthlink.my or call +1 775-446-9335. Our business hours are Monday – Friday, 9:00 AM – 6:00 PM (PT). We respond to emails within 24 hours during business days.
Is my payment information secure?
Yes. Our website uses SSL encryption, and payment transactions are processed by PCI-compliant payment providers. We do not store your full card number on our servers.
What if my question is not answered here?
Contact us at info@elysiumhealthlink.my or +1 775-446-9335. We are happy to help.