Elysiumhealthlink respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
When you place an order or contact us, we may collect:
- Personal identifiers: name, email address, phone number, shipping address
- Payment information: payment card details are processed by our payment providers and are not stored on our servers
- Order information: products purchased, order value, order date
- Technical data: IP address, browser type, device information, and pages visited on our website
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order, including shipping updates
- Respond to your customer service inquiries
- Improve our website and product offerings
- Comply with legal and tax obligations
We do not sell your personal information to third parties.
How We Share Your Information
We share information only as necessary to operate our business:
- Payment processors: to process your payment securely
- Shipping carriers: to deliver your order
- Analytics providers: to understand how visitors use our website
- Legal authorities: when required by law or to protect our rights
Data Security
Our website uses SSL encryption to protect information transmitted during checkout and account access. Payment processing is handled by PCI-compliant providers. We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Cookies
We use cookies and similar technologies to remember your cart, understand site usage, and improve your experience. You can disable cookies in your browser settings, though some features of the website may not function properly.
Your Rights
You may request access to, correction of, or deletion of your personal information by emailing info@elysiumhealthlink.my. We will respond to verified requests within 30 days.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The effective date will be posted at the top of this page.
Contact
For privacy-related inquiries, email info@elysiumhealthlink.my or call +1 775-446-9335 during business hours (Monday–Friday, 9:00 AM – 6:00 PM PT).